From our Search, you can search for your required product or item by the following 2 ways.
» By the manufacturing part number.
» By the keywords of the product or item that you are looking for.

You can find this information from the Product Details when you click on view after a search of the product or item.

The warranty for the products or items will depend very much on the "condition" of the product or item. Please find the below on the "condition" and the warranty information.
For "new retail" product, the warranty for the product or item will be 1 year from the date of purchase by the product manufacturer.
For "new bulk" product, the warranty for the product or item will be EITHER 1 year from the date of purchase by VAR Connectz Pte Ltd OR a period determined solely under the discrete of VAR Connectz Pte Ltd.
For "refurbish" product, the warranty for the product or item will be EITHER 90 days from the date of purchase by VAR Connectz Pte Ltd OR a period determined solely under the discrete of VAR Connectz Pte Ltd.
For "used" product, the warranty for the product or item will be EITHER 30 days from the date of purchase by VAR Connectz Pte Ltd OR a period determined solely under the discrete of VAR Connectz Pte Ltd.

We have prices from various vendors and they varies so there will be a range of prices depending also on the condition of the items.

The usual estimated delivery period for an order will be minimum 7 to maximum 14 working days upon any Order that has been placed. However, the delivery may be extended to another 5 working days depending on the overseas Customer's location.

Yes, you may indicate to your Account Manager where you need to the Order to be sent to the same day the Order was made. If the change of delivery is informed after the Order date itself, there may be certain processing charges imposed resulting to this.

No, I'm afraid not as this is an overseas shipment which we have no control of. But we will have the ETA and Tracking of the delivery if the delivery was made by us.

Yes, any person who is from your company may sign off the delivery note but they have to show proof of identification when signing off. This would include stamping of the company chop, signature and NRIC of the receiver on the delivery note. Failure in doing either one of the required will deem VAR Connectz Pte Ltd not responsible on any losses that may arise due to this.

You should be checking for the condition, quantity, part number of the goods that you have ordered. Please also check for our VAR Connectz SEAL on any non-manufacturer carton packing. There will be no VAR Connectz SEAL if the carton is from the manufacturer. Failure in doing either one of the required will deem VAR Connectz Pte Ltd not responsible on any losses that may arise due to this.

You must contact your Account Manager to check on this during the time of delivery. You may need to sign off the delivery note for the delivery and then proceed to check with your Account Manager on any discrepancy found. We will then look into this on a special case basis.

Yes, you may do this even if the Order was supposed to include shipping. But you will have to inform your Account Manager the same day when you have done the Order online with us because the delivery process might have already been made or arranged in advance. So, there may be certain charges that will incur. Please contact your Account Manager on this for further assistance.

Below are the types of payment mode available to choose from for local orders.
» PayPal - Your transaction will be held fully at the PayPal website where all your details will be kept strictly private and confidential.
» Cheque / Cashier's Order
» Telegraphic Transfer
Payment mode available for ALL overseas Orders will only be via Telegraphic Transfer.

Nope, I'm afraid the payment mode will not be able to change once selected. However, you may speak to our friendly Account Managers who might be able to assist you further on this on a case by case basis.

The Cheque / Cashier's Order should be drawn in favour of VAR Connectz Pte Ltd.

The Cheque / Cashier's Order should be mailed to the following address :
VAR Connectz Pte Ltd
49 Jalan Pemimpin #03-08,
APS Industrial Building, Singapore 577203

 

Our friendly Account Manager will inform you upon receiving your Cheque / Cashier's Order either via phone or email.

Below are our Telegraphic Transfer details.

For ALL Payments in US Dollars, please refer to the below.

Beneficiary Bank Name: Standard Chartered Bank
Beneficiary Bank Address: 6 Battery Road Singapore 049909
Beneficiary Account Name: VAR Connectz Pte Ltd
Beneficiary Account Number (USD): 0170244970
Swift Code: SCBLSGSG

For ALL Payments in SG Dollars, please refer to the below.

Beneficiary Bank Name: Standard Chartered Bank
Beneficiary Bank Address: 6 Battery Road Singapore 049909
Beneficiary Account Name: VAR Connectz Pte Ltd
Beneficiary Account Number (SGD): 0102282153
Swift Code: SCBLSGSG

You can place any order from our website till you see the Checkout screen and confirmed.

You will receive an email notification from us when the order is log in successfully.
Alternatively, you may wish to also call your Account Manager upon any order and he/she will advise you on the order made.

I'm sorry to inform you that you cannot make any changes to the order(s) that was/were already made. But you may try to contact your Account Manager on this to check if the original order was already handled.

No, there will not be any invoice from the portal. But there will be invoice provided during delivery.

No, you will not be required to send in the Purchase Order (hardcopy). This is because the the order made online served as a Official Order to us.

No, free delivery service only extends to all Singapore Customers right now. All overseas Orders will be on ex-works terms (self pickup from our location).

No Order is confirm on the Shopping Cart. Only by clicking on the payment modes at the Checkout Screen (after you have checked on agreeing the Terms and Conditions) is then considered confirmed Order.

Yes, your earlier selection of the products will still be captured in the Shopping Cart. But this is provided that you did not log out from your screen. Once logout, the Shopping Cart will be empty.

The Online Discount can only be found in the Shopping Cart. And we have various offers currently and the validity of each product or item varies from time to time.

The Express Service offers another option in the delivery period for the order. The term "Express" would means that the delivery period will be faster than the usual delivery period which is less than 7 working days.

Yes, this can be done. You will need to select the quantity of those that you need Express Service on and click SAVE. The system will automatically calculate out the prices.

Yes, you will need to also inform your Account Manager on this as well in the event of any miscommunication that may cause.

This may be due to the below either situations.
First - After you have enter the quantity that you need, you will need to click on the SAVE button below in which the system will then take in the calculation of the desired quantity.
 
Second - This may be really due to the situation that there is just not enough quantity to meet your desired quantity that is required. Please contact your Account Manager on this if you need more assistance on this.

CHECK on the box beside those items that you wanted to remove and click REMOVE.

You will need to go online to your account, select on Order History to view your Orders that you have done with us and select on the respective part or item requested for the return. Please key in the necessary field such as the return quantity.

Yes, you will need to contact your Account Manager with regards to any RMA.

Yes, once you have confirmed with your Account Manager on the RMA request, the Account Manager will be sending you a RMA form for you to fill in. You have to fill in the necessary fields and send to your Account Manager in order for us to start processing the required RMA.

Upon submitting your RMA request, we will offer replacement on the same item(s) that was/were returned. In the event that VAR Connectz Pte Ltd is unable to offer any replacement, credit note may be offered as an alternative for use to offset on your next purchase. However, please note that all decisions will be made under the sole discretion of VAR Connectz Pte Ltd. No other alternative will be entertained. Please refer to our full RMA terms and conditions.

You will have to click on New Registration on our main page and enter all the relevant details during the registration.

You will need to click on Forget Your Password on the Login Area and enter in the required fills such that we can contact you on your lost password. You may need to wait for about 1-3 working days to get a reply on your lost password. Alternatively, please send your request to varsales@varconnectz.com if you do not receive any reply within the stipulated 3 working days.

Yes, you can do so after you had log in to the portal using your username and password. Select My Account on the right menu bar and proceed.

You can change your password after you had log in to the portal using your username and password. Select My Account on the right menu bar and proceed.

The usual estimated delivery period for an order will be minimum 7 to maximum 14 working days upon any Order that has been placed.

Yes, you may indicate to your Account Manager where you need to the Order to be sent to the same day the Order was made. If the change of delivery is informed after the Order date itself, then there will be certain processing charges that will result to this.

In usual cases, the delivery will be from 11am - 6pm. However, there will be changes to the delivery period under the sole discrete of VAR Connectz Pte Ltd due to unforeseen circumstances.

Yes, customers may be charged with an additional fee for the delivery if the delivery period requested by the Customers, fall outside of the usual delivery period as stated.

We will have to re-arrange for another delivery to be made. Additional cost of delivery may apply. Please check with your Account Manager on this for more information.

Yes, any person who is from your company may sign off the delivery note but they have to show proof of identification when signing off. This would include stamping of the company chop, signature and NRIC of the receiver on the delivery note. Failure in doing either one of the required will deem VAR Connectz Pte Ltd not responsible on any losses that may arise due to this.

You should be checking for the condition, quantity, part number of the goods that you have ordered. Please also check for our VAR Connectz SEAL on non-manufacturer carton packing. There will be no VAR Connectz SEAL if the carton is from the manufacturer. Failure in doing either one of the required will deem VAR Connectz Pte Ltd not responsible on any losses that may arise due to this.

You must call your Account Manager to check on this during the time of delivery. This should be done without signing off from the delivery person who is delivering this. Any signoff or acceptance of the delivery would deem fully acceptance of the goods that you have ordered and after which, there will be no returns or refunds of any kind.

Yes, you may do this if you require this as this will be helpful to us too. But you will have to inform your Account Manager the same day when you have done the Order online with us because the delivery process might have already been made or arranged in advance. So, there may be certain charges that will incur. Please contact your Account Manager on this for further assistance.

Yes, our website is secured by RapidSSL which you can find more details on http://www.rapidssl.com. Moreover, when you select the payment mode of PayPal, we will direct you securely over to pages hosted by PayPal. For more information, please refer to http://www.paypal.com

Only the authorized management and your respective Account Manager can view your particulars. (This does not apply to password)
We take all the necessary precautions in ensuring that your data will not be disclosed. Please refer to our Private Policy for more details.

All PayPal payments are done over at the secure hosted pages by PayPal with special data encryption such that the data will be encrypted and decrypted in stages to prevent hacking.

Var Connectz Pte Ltd is primarily a Business to Business (B-B) company. Currently we are only accepting new customer orders if you have provided a valid company domain email address. Free mail or web mail accounts will not be accepted. If your order is for personal use, we will only accept prepaid orders using PayPal or wire transfer. (Payment by check would also be accepted, with shipment release AFTER the check has cleared.) We will NOT send unsolicited emails to the address provided.