VAR Connectz, where edeals happen - Data Backup Solution

Today, more companies than ever recognize the value and convenience of using online backup to protect their server data. If your company is considering BackUp Solutions’ LiveVault Service, or any other online backup service, consider these questions:

Q: Could an unauthorized individual gain access to backed-up data?
Q: Could backed-up data be altered?
Q: Will necessary data be available when needed?
Q: Is data safe from fire, floods, and human error?

The LiveVault Service addresses all these concerns with the most secure solution available. For example, the LiveVault Agent encrypts all data before transferring it from your servers. All data remains encrypted at the Iron Mountain secure off-site Data Bunkers and on optional TurboRestore™ appliances. Only the customer controls the data encryption passwords. To ensure the physical security and availability of stored data, the LiveVault Service employs a fully redundant vaulting infrastructure at two Iron Mountain underground Data Bunkers.

PC/MAC Overview

BackUp Solutions Online Backup Service is a secure, easy to use backup system for business. Our customers can't afford to lose data or incur downtime and we understand the importance of resolving issues quickly and completely. If your business matters find out how we provide an enterprise grade service for small and medium size business.

Software

- used on over 2.5 million computers worldwide it provides a simple user interface that allows complete control over your backup. What to backup, when to backup and where to backup are all up to you. Once configured the backups occur automatically during the time you specify.

Rapid and Reliable Access

- your data is available whenever and wherever you need it. We do not limit bandwidth to our customers so you can quickly recover files without delay.

Data Centers

- we are partnered with Iron Mountain and all customer data is backed up to the world's most secure facilities. With a choice of data centers in the US, Canada and UK we can support customers worldwide.

Superior Security

- 256 bit AES file encryption to secure files that are then sent to Iron Mountain's highly secure data centers and mirrored to a second data center for full fail-over redundancy. Data stays always stays encrypted and protected.

Compliance

- backing up consistently with our service demonstrates compliance with government and external regulatory agencies including HIPPA requirements.

Support

- we do not hide from our customers. Phone, email and chat options allow you to contact us easily. We also use LogMeIn to provide hands-on support to assist in setup, configuration or resolving issues. Support is always free!

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PC/Mac Backup - Business Features

Fast, automatic backup without user interruption

- software agent installed on your computer will automatically backup your files based on the schedule you set. In addition, you can manually run backups at any time you need.

An end to data loss

- viruses, stolen computers, data corruption or user error can be devastating to recover from. With BackUp Solutions you can restore files and be up and running again with a few mouse clicks.

Seamless Backup

- Enables rapid, automatic and unintrusive backup of data and requires minimal Internet bandwidth for daily activity.

Unbeatable Security

- is encrypted at the client computer and is kept encrypted both during transmission and in storage. Files are stored securely at Iron Mountain’s mirrored data. These are the most secure locations available to the public with BRUNS-PAK level 9 ratings.

Anytime, Anywhere Data Recovery

- can be managed with just a few mouse clicks and you have access to your data at anytime, using any PC/Mac with a working web browser, from any location through a secure Internet connection using the product's MyROAM™ feature.

PC and Mac Compatible

- we offer versions of our software for both PC and Macs.

Full System Backup Option

- for PC backups we offer the option for full system backups and the iHeal feature. This allows the entire computer to be rolled back to a previous backup point or recovery of system settings, programs and data after a hard drive failure.

Support!

- real, live people to help you with installing, configuring and restoring files. If you need any help just call or email us. We even offer remote assistance through LogMeIn. With BackUp Solutions you will not be left trying to figure out how to do something on your own.

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Backup Security (HIPPA)

Critical data may be stored in a variety of locations including user PC's and servers. Backing up this data is the first step towards a successful disaster recovery plan. However, it’s not enough to just back up the data: stored backups must also be secure from outside threats. BackUp Solutions meets this need with a service that truly and comprehensively protects the data that belongs to your company. BackUp Solutions is partnered with Iron Mountain and we follow rigorous standards to keep this data safe, including security best practices and Iron Mountain-developed practices. The bottom line: BackUp Solutions and Iron Mountain takes data protection seriously, and we go to great lengths to protect customer data from all credible threats. BackUp Solutions provides security at every level, from backup through storage through data retrieval. This document introduces the many security measures currently in place within the data protection architecture to prevent unauthorized access or damage to customer data.

What is the BackUp Solutions Online Backup Service?

- The BackUp Solutions Online Backup Service is a client-server system for file backup from personal computers and file servers, over any TCP/IP network, to ultra-secure off-site facilities. The BackUp Solutions online backup solution is available internationally.

HIPPA

- While there is no specific standard for HIPPA compliance for online backup services, BackUp Solutions enables HIPPA covered entities to comply with the security and privacy rules required to protect electronic patient data. The following information provides details of the electronic and physical security measures employed with our service.

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Security Objectives

BackUp Solutions Online Backup provides a level of security for the customer's data that is better than alternative practices for handling computer data. The following sections show how BackUp Solutions and Iron Mountain creates a secure environment for data transfer, data storage, and account management. Our security objectives have four aspects:

» Data Transfer Security: Prevents access to customer's data during transfer for backup or retrieval.
» Storage Security: Prevents unauthorized access to backed up data stored on the server.
» Management Security: Prevents unauthorized access while providing client account management.
» Facility Security: Iron Mountain's physical security practices and facility hardening.

Data Transfer Security

The Agent is an application that manages all backup, retrieval, and heal activities at the client level. For example, the Agent scans the PC's disk, and determines what data to send to the Data Center servers at Iron Mountain’s off-site, highly available, mirrored facilities.

- The Agent always initiates contact with the Data Center.

- SSL encryption (TLS 1.0) protects all customer information during transmission between Agent and Data Center.

- The Data Center server authenticates the Agent connection using the user encryption key, while the Agent authenticates the server using a digital certificate embedded in the Agent installation package.

- After authentication, the Agent encrypts every file flagged for backup with 128-bit Advanced Encryption Standard (AES) and sends the encrypted data to the Data Center. If enterprises use third-party encryption products, such as Microsoft’s Encrypting File System (EFS), to encrypt files on PCs, the Agent backs up the encrypted files.

- The Agent requires a valid password when a user tries to retrieve files. This can prevent unauthorized individuals with physical access to another person's client from performing retrieves.

- Changing the account status can temporarily or permanently prevent an Agent from backing up or retrieving files from stolen or unused clients. For example, when an employee leaves the organization, canceling their account prevents unauthorized individuals from accessing files that the former employee backed up.

Storage Security

Iron Mountain stores all backup data in secure, off-site facilities. Storage security features include:

- The Data Center stores the 128-bit AES-encrypted files without decrypting them.

- Every account has a unique encryption key, used to encrypt and decrypt each file that the Agent backs up. Only the Agent that encrypted the file can decrypt it. The Agent uses 112-bit Triple DES encryption to send the encryption key to the Data Center securely. The Data Center escrows the encryption key on its secure server.

- Since facility servers do not provide a view to customer data, in the highly unlikely event that an individual were able to gain access to data files on the server, that individual would not be able to view the data.

Management Security

Support Center technicians possess credentials, consisting of a valid Technician ID and an associated password. Technician accounts can have varying levels of access to Support Center's features, based on the permissions granted to the technician ID. For example, a given technician might have access only to specific communities.

- Access to Data Center areas is restricted to facility administrators only.

- Only Iron Mountain employees and signed-in escorted guests can gain access to the Iron Mountain facilities.

- All Iron Mountain employees receive a picture ID/card-key for entry to the facility. Iron Mountain employees must display these Iron Mountain badges at all times. Card key use logs are reported and reviewed regularly.

Facility Security

Iron Mountain protects over 3 petabytes (3 million gigabytes) of PC data for some 3 million users in its secure off-site facilities worldwide. Iron Mountain has achieved 99.99 percent uptime for the past ten years, with most months 100 percent.

- All data received by either mirrored facility is immediately replicated to its mirror by high-speed links.

- Outages or disasters at either facility do not interfere with the availability of the data.

- All Iron Mountain servers run a hardened version of Microsoft® Windows® 2003 Server, using Microsoft best practices and security patches and service packs.

- Up-to-date virus protection: never a business interruption due to viruses.

- Intrusion detection systems monitored by an Underwriter Laboratories-listed station.

Physical security

Physical security features include:

- Iron Mountain owns and controls all its facilities, in undisclosed geographically dispersed sites.

- Level 9 (Ultra-Reliable Data Center) rating by independent security consultants BRUNS-PAK.

- Level 4 (highest) Security Rating.

- 145-acre site, 200 feet underground, with five-ton steel gates and 24x7 armed security.

- Admittance by electronic access and internal/external closed circuit television monitoring and recording.

- Redundant commercial power feeds, with redundant generators for full backup power for up to 7 days.

- Clean air fire extinguishing system (CAFES) with a pre-action (dry pipe) sprinkler system as a backup.

- Internal/external alarms monitor motion detection, temperature, “waterbugs”, smoke and fire detection, 24x7.

- FM-200 Waterless Fire Suppression Systems, plus OSHA-certified fire brigade and EPA-certified water treatment.

- 24x7 maintenance and service operations.

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PC/Mac Pricing


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Monthly Price		S$32.95
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Software for :	Windows	Mac

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Online Server Backup - LiveVault

Backup of vital company information is critical to a company's survival, no matter what size the company. Recent studies show that 93% of businesses that lose data due to a disaster go out of business within two years. With LiveVault online disk-based online server backup you will benefit from a cost effecitve recovery solution that is reliable, secure and automatic.

LiveVault Features:

- Open file backup including SQL, Exchange and other databases

- Continuous or scheduled backup with complete control over bandwidth utilization

- 24/7 monitoring by Iron Mountain Operations of your backups with email notifications and status reports

- Security - – class 9 BRUNS certified Iron Mountain data centers

- Service License Agreement (SLA) so you know exactly what to expect

- SUPPORT –phone, email, chat

- Full compliance with all privacy laws and regulations including HIPPA

- LiveVault has been used for over 10 years by thousands of large corporations

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Top 10 Reasons to Switch to LiveVault for your Server Backup

1) Comprehensive and reliable data protection assures up-to-date recovery of all critical business data, including the backup of data in open files

2) Automatic and secure off-site electronic vaulting guarantees successful disaster recovery

3) Better control over restoring data gives businesses access to data when and where it's needed — for any reason

4) Improved security for all sensitive data ensures protection during backup, transmission and storage

5) A complete data protection solution addresses the entire data protection workflow and provides a higher level of reliability, productivity and cost containment

6) Immediate data restoration either over the Internet or from on-site rapid recovery appliances reduces downtime costs

7) Enhanced ability to demonstrate compliance with regulations around information protection is enhanced through consistent, repeatable processes and controls

8) Freedom from routine backup and restore tasks allows redirection of staff time to value-driven projects with greater impact on productivity and profitability

9) Increased competitive advantage is promoted through improved access to data, more predictable cost control and flexible solutions that change with the business

10) Greater reliability in recovering all data where and when needed is ensured, with successful data recovery guaranteed in writing

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Protecting Open Databases

Active databases and open files are typically your most important data. Therefore, it is critical that you employ a data protection solution that natively supports backing up these mission-critical files. Backup solutions that require complex plug-ins or costly third party tools to protect open databases and files, such as Open File Manager (OFM) or Open Transaction Manager (OTM), are vulnerable to serious compatibility and operational problems between the backup solution, the database and the database plug-ins. Such backup solutions are not always compatible with latest release of OFM/OTM. In addition, upgrading a database can cause serious compatibility operational problems between the backup solution, the database and the database plug-ins. Unfortunately, most of today’s backup solutions require these third party tools to back up open databases and files.

OPEN DATABASE PROTECTION WITH LIVEVAULT

- BackUp Solutions’ LiveVault, an automated server backup and recovery solution, removes risk and complexity through built-in support for backing up open files and databases. LiveVault continuously protects open and changing databases such as Microsoft Exchange Server, Microsoft SQL Server, Oracle and Lotus Notes without the need for complex plug-ins or costly third party tools. This is a unique and powerful advantage of LiveVault. This document describes two technologies employed by LiveVault that work together to safely and effectively protect open files and databases:

1. Snapshots to ensure access to open files and to ensure transactional consistency of databases.
2. A software Agent that utilizes Microsoft’s Filter Driver APIs to interact directly with file system-level functions to efficiently record changes to files as they occur.

JOB PHASES

- Individual backup processes are referred to as jobs that transition between two phases: initial backup and continuous or scheduled backup.

Initial Backup
The first time a server is configured for backup, an initial LiveVault backup occurs. A copy of each file and directory selected to be backed up is efficiently and securely sent to the vault, creating a baseline image of the files and file structure. The initial backup runs until completion. If the initial backup is interrupted (due to server or network outages) the backup will resume automatically from where it left off (under normal circumstances).When the first copy of all data selected for backup has been replicated to the vault, restore jobs can be successfully run to recover data.

Continuous or Scheduled Backups
After the initial backup of a file, LiveVault only needs to transfer the changed deltas within the file. Similarly, after the initial synchronization, LiveVault always performs delta backups and never needs to perform another synchronization under normal circumstances. This enables LiveVault to efficiently back up data 24x7, typically sending changes to data on 15 minute intervals while minimizing network bandwidth usage.

REPLICATION TECHNOLOGIES

- Point-in-Time Versions via Snapshots

Snapshots are a file system function. They provide an isolated, virtual file system for specific applications (such as backup) to access files as they exist at a moment in time, without having to compete with other applications using those files.

During backup jobs — typically at 15 minute intervals — LiveVault instantiates snapshots. LiveVault uses snapshot technology for two primary reasons:

• Snapshots give the LiveVault Agent full access to a server’s file system without the need for open file managers and without risk of impacting files currently in use.
• Snapshots lock the entire file system at a point in time. This allows for transactional integrity of restored databases.
In practice, when the LiveVault Agent requests a snapshot, an empty snapshot file is created. After this, if an application modifies a file, a “pre-image” of the blocks of the file being modified are moved to the snapshot file. When LiveVault then asks for this file, the snapshotter sends LiveVault’s request for this data to the snapshot file. Once the backup job is complete, LiveVault deletes the snapshot file.

- Efficient Delta Backups via File System Filter

The Microsoft Filter Driver framework is a well-defined set of programming interfaces developed by Microsoft to allow third party services to interact with actions occurring within the file system.

LiveVault uses a file system filter to monitor the changes that occur between snapshots. This way, LiveVault is able to efficiently capture and send just the changed deltas after a snapshot is instantiated. The filter removes the need for LiveVault to scan the file system for each backup job to determine the changes to the file system. This significantly improves the performance of backup jobs (which typically finish in seconds to minutes).

Not all Microsoft OS versions include the filter driver framework. When the framework is not present, the scanning process is longer, depending on the number of files and the amount of data in the file system. The LiveVault Agent software scans the file system to identify files and blocks that have changed. For very efficient delta backups using the LiveVault filter you should be running:

• Windows 2000 with SP4 Update Rollup 1
• Windows 2003 SP1
• Windows 2008

- Putting It All Together

By using snapshots and filter drivers, LiveVault is able to natively protect open files while ensuring the transactional integrity of databases. This is accomplished with a minimum of resource consumption.

Through the use of these technologies, LiveVault addresses two very important obstacles in backing up open and changing files:

1. Files open for exclusive read
2. Actively changing files

- Backing Up Open and Changing Files

Snapshots, by definition, provide complete read access to all files on a system, with no ability to modify them. They are then available to applications using the snapshots.

With the filter driver monitoring file system activities, the LiveVault Agent is able to:

• View files as they are opened.
• Log the location of changes occurring in the files as commands are executed on open files. Changes and their locations are tracked — no data is cached during this process, only records of the changes and their locations.

DATABASE TRANSACTIONAL INTEGRITY

In a 24x7 production environment, many database or application files are always open and actively changing. If the server suffers a power failure and is restarted, one of the functions of the database software is to bring the database into a transactionally consistent state as part of its startup activity by “rolling out” any incomplete transactions. To do this, many databases keep transaction log files as well as the main database files. All modern databases such as SQL, Exchange, Oracle, Sybase and Lotus Notes maintain transactional consistency in their databases.

Backup products typically require either that the database be brought into a quiet state or shut down before backup to ensure that the collection of database files (log files, database files, etc.) is in a consistent state.

In contrast, LiveVault backup does not require that the database be shut down nor does it necessitate any pre- or post-processing or the purchase of database plug-ins. Through its snapshot technology, LiveVault can guarantee that all the database files are “captured” at a specific instant in time which reflects the ondisk state of all those files at that instant. If the collection of database files is later restored, when the database starts up it will detect files in a state that could have resulted from a power failure or other interruption and, if necessary, will make the database transactionally consistent as part of its startup.

- Handling Log Files

With traditional backup, the normal scheme is to retain a database’s transaction log files until after a known good backup has occurred. Often the backup software plug-in must reset the log files or command the database software to do so. Regardless of the method, the size of the log files must be contained so that these files don’t eventually fill up the disk.

As it is unnecessary for LiveVault to interact with database software, the following methods are typically used in conjunction with LiveVault to control log file growth, depending on the database:

• SQL — the database consistency checker (DBCC) should be used on a regular basis.
• Exchange — circular logging should be used.
• Oracle (which always uses circular logging) — a simple script or procedure should be used periodically if ARCHIVELOG mode is on to clean the archived redo log files.

- Using Native Database Backup Features with LiveVault

Many database packages provide features for handling or assisting with backup. These features can be used in parallel with LiveVault if so desired. A few typical examples are mentioned below:

• SQL provides an SQL Backup capability to make dumps of the database and/or transaction logs into a separate backup directory. LiveVault's continuous off-site protection often makes the use of SQL backups unnecessary, as many of our customers choose to recover to a 15 minute point-in-time in the recent past.
• Others choose to continue to make SQL Backups a few times a day as extra protection. Oracle offers a logical backup facility as well as the RMAN utility. Oracle also provides ARCHIVELOG mode to enable recovery from online backups. As discussed above, LiveVault performs online backups in a unique way. With LiveVault, the main database files are backed up as they change as well as the collection of online redo log files that change. It is unnecessary for customers to backup the archived log files, although they may do so if desired.

CONCLUSION

- Open databases and files are the most difficult to protect — yet they are typically your company’s most valuable data assets. LiveVault helps you overcome this challenge by providing reliable, automated protection of your company’s valuable data, including open databases and files. LiveVault’s unique features provide secure, continuous protection for critical open database applications such as Microsoft SQL and Exchange, Lotus Notes, Oracle and other core business applications — without the need for third party add-ons and plug-ins or the extra effort required by more traditional backup solutions.

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LiveVault Server Backup Security

Today, more companies than ever recognize the value and convenience of using online backup to protect their server data. If your company is considering BackUp Solutions’ LiveVault Service, or any other online backup service, consider these questions:

- Could an unauthorized individual gain access to backed-up data?

- Could backed-up data be altered?

- Will necessary data be available when needed?

- Is data safe from fire, floods, and human error?

The LiveVault Service addresses all these concerns with the most secure solution available. For example, the LiveVault Agent encrypts all data before transferring it from your servers. All data remains encrypted at the Iron Mountain secure off-site Data Bunkers and on optional TurboRestore™ appliances. Only the customer controls the data encryption passwords. To ensure the physical security and availability of stored data, the LiveVault Service employs a fully redundant vaulting infrastructure at two Iron Mountain underground Data Bunkers.

Security for Data in Transit

- The LiveVault Service assures that the connection between application servers and Iron Mountain's secure off-site Data Bunkers is secure. The LiveVault Service uses the best electronic security methods, including:

• Automatic, outbound-only connections: There is no added security risk to your environment. In particular, there are no inbound connections. The LiveVault Agent on your server communicates only with the LiveVault backend infrastructure. The LiveVault Agent initiates all connections from your server (outbound connections) over two ports reserved for the LiveVault Service, or over port 443 (the SSL port) if those ports are not available. Normally, there is no need to alter the firewall security perimeter. This makes installation particularly simple and secure.
• Public key encryption for mutual authentication: There is no possibility of spoofing. The LiveVault backend infrastructure and the Agent independently validate certificates each time a connection is made. This authenticates the Agent to the electronic vault, and the vault to the Agent.
• 256-bit Advanced Encryption Standard (AES) encryption of all data before transmission and storage: There is no possibility of eavesdropping on data transfer between the Agent and the electronic vault, and no possibility of Iron Mountain seeing your data on the vaults. 256-bit Advanced Encryption Standard is the level of encryption that banks and government agencies employ.
• Customers control encryption passwords. Customers may keep their encryption passwords private, so there is no possibility of any BackUp Solutions employee accessing customer data. Iron Mountain also offers a free, optional encryption password escrow service that enables customers to recover data even if the encryption passwords are not available.
• Customers can change encryption passwords: Whenever there is a potential security breach, such as when a trusted individual leaves a customer’s company, the customer can simply change the data encryption passwords, which is similar to changing the door locks. Older backed-up data can still be restored, but only with the new password.
• Protecting encryption keys and passwords: All data is encrypted (256-bit AES) at the source, using a unique encryption key. To guard against forgetting or losing encryption keys, The LiveVault Service offers a password-protected, user-changeable, human-friendly encryption key built on top of the machine-readable encryption key. As additional protection, there is the free option to escrow the key at Iron Mountain. A customer can change the password that accesses encrypted data, so that all data is only available with the new password (and not available with the old password).
• Digital signatures: There is no possibility of corruption or modification of data. All communication between the LiveVault Agent and vault uses industry-standard SSL (Secure Sockets Layer). This prevents any accidental or malicious modification, and protects the integrity and confidentiality of all data.

Security for the LiveVault Web User Interface

- The LiveVault Web user interface is convenient for customers to use because only a Web browser is needed for access. Security features of the Web user interface include:

• Encrypted communication: Secure Sockets Layer (SSL) encryption protects the LiveVault Web user interface.
• Data protection: The contents of backed-up files are not accessible.
• Privacy protection: Because data encryption passwords are not set or accessed with the Web user interface, even if someone steals a user's login and password, they cannot restore data, except to the machine where it originated.
• Strict password rules are available: A company can set password specifications for their account, such as minimum password length, reuse policy, expiration period, and requirement for non-alphabetic characters.
• Limits on insider attacks: Customers can grant users only the rights and privileges necessary for their specific job duties. For example, a help desk person might have the ability to initiate restores, but not to set or change backup policies or add other users. Similarly, an IT administrator might have some (or limited) responsibilities for servers and users where they work, but not be able to see or manipulate servers or user accounts at other locations.

Physical Security for Data Stored in Electronic Vaults

- Iron Mountain owns and operates off-site Data Bunkers that provide high-security environmentally-controlled storage for a variety of media. These Data Bunkers include data centers with redundant infrastructure. For example, the security features of one of two Data Bunkers used for the LiveVault Service include:

• A 145-acre site, 200 feet underground.
• Five-ton steel gates with 7x24 armed security.
• OSHA-certified fire brigade and EPA-certified water treatment plant.
• Redundant generators for full backup power for up to 7 days. Entrance to an Iron Mountain underground facility.
• Redundant bandwidth providers.
• A Level 9 (Ultra-Reliable Data Center) rating by independent security consultants BRUNS-PAK.

The data centers within the Data Bunkers have achieved SysTrust® certification, which satisfies the specific Trust Services Principles and Criteria of the American Institute of Certified Public Accountants (AICPA) and the Canadian Institute of Chartered Accountants (CICA). SysTrust examination assures that a system is reliable when measured against four essential principles: availability, security, integrity, and maintainability.

LiveVault Vaults

- LiveVault data is stored in electronic vaults in each data center. When customers sign up for the LiveVault Service, their data is mirrored between vaults at each site for high availability. Iron Mountain constantly monitors the Data Bunkers, data centers, and vaults. In the unlikely possibility of a failure, backups are rerouted and continue automatically to the remaining vault. When the failure is repaired, all missing backup data replicates to the repaired or replaced vault. All other elements of the backend infrastructure, such as the Web servers, the backend database, and the command and control systems, are also redundant.

Storage Security

- Storage security features include:

• The data center stores the 256-bit AES-encrypted backup files without decrypting them.
• Every account has a unique encryption key, used to encrypt and decrypt each backup file. Only the key that encrypted the file can decrypt it.

Secure, Reliable Server Protection

- Strategic partners, including IBM, HP, and LexisNexis, have selected the LiveVault solution to protect their customers' valuable data. Today, over 9,000 servers worldwide are under the protection of the LiveVault Service and customers have restored over 234 million files. Data backed up with the LiveVault Service is automatically off-site and safer than it is in the customer’s own facility. Customers rely on BackUp Solutions to have their data available when they need it, while protecting the privacy and integrity of the data.

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LiveVault FAQ's

Q: Is this the same LiveVault service as provide by Iron Mountain to Enterprise class customers?

A: Yes. BackUp Solutions is an Iron Mountain MSP partner and has been selling and supporting their products for over 10 years. While Iron Mountain typically serves large, enterprise customers, BackUp Solutions is focused on providing the same technologies to small and medium size businesses.

Q: Why is the pricing less through BackUp Solutions?

A: With a long history of providing online backup services and a large customer base, BackUp Solutions is able to make a substantial commitment to Iron Mountain for services. This allows us to obtain bulk rates which we in turn pass on to our customers. By combining the needs of many customers, we in turn can provide a significant savings to all.

Q: Are there any differences in features or functionality if I purchase through BackUp Solutions?

A: None. Our LiveVault customer's receive all the same features and functionality including 24/7 monitoring of backups, mirrored Iron Mountain data centers, continuous backup, etc.

Q: Do my backups go to Iron Mountain data centers?

A: Yes. Our customers' backups go to the same Iron Mountain data centers which are the most secure facilities available to the public.

Q: How do I get support for LiveVault?

A: BackUp Solutions will provide you with first level support and typically we can quickly solve issues that are handeled by level 2 Iron Mountain personel. If any issues come up that we are unable to resolve we will open a ticket with Iron Mountain to get our customers a prompt resolution. After hours emergency assistance can also be received directly through Iron Mountain.

Q: What makes LiveVault different?

A: LiveVault was developed specifically as a server backup from the ground up and is used on ten's of thousands of servers worldwide. Once you install the LiveVault service, all configuration and management of your backups is through a web portal. This allows you full control of your backups, restores, configuration changes and management from anywhere and at anytime. With support for SQL, Exchange, Sharepoint and most other database applications you can backup anything and everything on your servers including system state. To get a good idea of the system and how it works see our demo video.

Q: I see commercials advertising cheap online backups. What is the difference?

A: Low cost online backup services are designed for consumer use on personal computers and do not provide the reliabiltiy, service and support required by businesses.. LiveVault is the most used online server backup with ten's of thousands of protected servers and over 10 years experience. The product is backed by Iron Mountain, a 60 year old company with 7 billion in assests and 95% of the Fortune 1000 utilizing their services. LiveVault was developed as the premier server backup and has continually been updated and improved to ensure that it is the most robust, secure and reliable solution available. Mirrored data centers, 24/7 monitoring of your backups, data center generated email and status reports, service level agreement to guarantee performance and BackUp Solutions superior support to help with questions, setup, configuration and anything else you need. When comparing online server backups, our LiveVault service provides more features at a lower cost than all the competition.

Q: How does the trial period work?

A: Once we recieve your company information we will configure an account on the LiveVault portal which will allow you to login and setup your server with LiveVault. You will have access to all functions of the service so that you can backup, restore, and test all features to ensure that you are comfortable with the service. At the end of the trial we will email you a contract which specifies the terms and fees for LiveVault. We provide LiveVault on a month to month basis so you can cancel the contract at any time and there are no setup fees, commitments, or long term contracts to worry about. Upon receipt of the contract your account will be converted to a paid subscription and you can continue with the service. Start your trial now!

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LiveVault Pricing

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Emsisoft Commandline Scanner is primarily aimed at professional users, systems administrators and security experts.

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How well is your PC protected? This is how Emsisoft Anti-Malware's triple-layer structure works
(Wed, 04 Apr 2012 00:00:00 GMT)
Ideal protection consists of three layers: Surf protection, dual engine file guard, and behavior analysis.

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New how-to video for you: Get Emsisoft Anti-Malware for free
(Mon, 26 Mar 2012 00:00:00 GMT)
With the Emsisoft referral rewards program you can extend your Emsisoft Anti-Malware copy easily and at no charge, regardless of whether you are using the trial or a purchased version.

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The Easter Bunny has already arrived - and is giving away three licenses for the price of one!
(Thu, 15 Mar 2012 00:00:00 GMT)
With every purchase of Emsisoft Anti-Malware, Emsisoft Online Armor Firewall or Emsisoft Internet Security Pack, you will receive 2 more free licenses you can give away to others.

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Malware and viruses - what is the difference?
(Thu, 08 Mar 2012 00:00:00 GMT)
Are Anti-Virus or Anti-Malware programs better in detection?

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Keyword: Download-Wrapper. Secure download resource or a malware cesspool - How trustworthy are download portals nowadays?
(Thu, 23 Feb 2012 00:00:00 GMT)
Keyword: Download-Wrapper. Secure download resource or a malware cesspool - How trustworthy are download portals nowadays?

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Emsisoft Security Ticker: Attention! Scammers profit from Whitney Houston's death on Facebook!
(Fri, 17 Feb 2012 00:00:00 GMT)
Emsisoft Security Ticker Newsflash: Attention! Do not follow fraudulent links with regards to Whitney Houston on Facebook!

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Emsisoft Online Armor Firewall 5.5 released! New cloud scan, new license system and cheaper renewals.
(Tue, 07 Feb 2012 00:00:00 GMT)
Emsisoft Online Armor Firewall 5.5 released! New cloud scan, new license system and cheaper renewals.

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Emsisoft Anti-Malware is the top performer in VirusBulletin Test. Only now: CyberGhost anonymizer for free with your order.
(Fri, 20 Jan 2012 00:00:00 GMT)
Emsisoft Anti-Malware is the top performer in VirusBulletin Test. Only now: CyberGhost anonymizer for free with your order.

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Browser toolbars - at first a blessing, then a curse. Background and protection.
(Tue, 10 Jan 2012 00:00:00 GMT)
Browser toolbars - at first a blessing, then a curse. Background and protection.

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Is your PC up to scratch for 2012? How to make your PC safe for the next year
(Thu, 29 Dec 2011 00:00:00 GMT)
Is your PC up to scratch for 2012? How to make your PC safe for the next year

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Our Christmas present for you: Purchase 1 license and get 2 more for free for your family and friends
(Thu, 22 Dec 2011 00:00:00 GMT)
Our Christmas present for you: Purchase 1 license and get 2 more for free for your family and friends

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How to make your PC safe for 2012
(Tue, 20 Dec 2011 00:00:00 GMT)
How to make your PC safe for 2012

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Current email traps: How to protect yourself from phishing attacks
(Mon, 19 Dec 2011 00:00:00 GMT)
Current email traps: How to protect yourself from phishing attacks

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Celebrate with us: Emsisoft is turning 8! Anti-Malware and Online Armor for 8 days for only $8!
(Sat, 10 Dec 2011 00:00:00 GMT)
Celebrate with us: Emsisoft is turning 8! Anti-Malware and Online Armor for 8 days for only $8!

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Emsisoft Anti-Malware takes the lead in MRG Antivirus Comparison 2011
(Thu, 10 Nov 2011 00:00:00 GMT)
Emsisoft Anti-Malware takes the lead in MRG Antivirus Comparison 2011

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How to get a free license with the Emsisoft Referral Rewards program
(Wed, 19 Oct 2011 00:00:00 GMT)
How to get a free license with the Emsisoft Referral Rewards program

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The Federal Trojan - Background and a statement from Emsisoft
(Thu, 13 Oct 2011 00:00:00 GMT)
The Federal Trojan - Background and a statement from Emsisoft

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Emsisoft Anti-Malware 6 available - Faster, safer and more resource-saving than ever
(Thu, 06 Oct 2011 00:00:00 GMT)
Faster, safer and more resource-saving than ever: Emsisoft Anti-Malware 6 is now available

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Online Armor 5.1 released - The Firewall that no longer gets on your nerves!
(Fri, 16 Sep 2011 00:00:00 GMT)
Emsisoft Online Armor 5.1 released - The Firewall that no longer gets on your nerves!

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2011 - The renaissance of Ransomware - The backgrounds
(Wed, 03 Aug 2011 00:00:00 GMT)
Everything moves onward and, sadly for you and the other untold millions of honest Internet users, the Malware industry is no exception to this. What began as only a handful of Viruses has developed over time into vast numbers of Trojans, Worms, Phishing attacks and many other types of criminal approaches that endanger the security of your data and also your wallet. One of these has the somewhat strange name of "Ransomware" and is unfortunately making a successful comeback in 2011. This is reason enough for us to describe this relatively unknown category of Malware in more detail and show you how to recognize and protect yourself from this menace.

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How many viruses are made by anti-virus companies?
(Tue, 24 May 2011 00:00:00 GMT)
A commentary by Christian Mairoll, CEO of Emsisoft. How many viruses are made by anti-virus companies?

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HELP! My PC is infected with Malware! What should I do?
(Mon, 23 May 2011 00:00:00 GMT)
Follow this step-by-step guide to restore the full functionality of your PC as quickly as possible.

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Emsisoft Online Armor Firewall 5.0 available!
(Thu, 07 Apr 2011 00:00:00 GMT)
Emsisoft Online Armor Firewall 5.0 available! New feature: File & Registry Shield

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Emsisoft recommends Ad Muncher - professional ad blocker
(Wed, 30 Mar 2011 00:00:00 GMT)
Emsisoft recommends Ad Muncher - professional ad blocker - 40% off for Emsisoft customers

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Beware of the Facebook scam app: List your stalkers
(Fri, 18 Mar 2011 00:00:00 GMT)
Beware of the Facebook scam app: List your stalkers

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Emsisoft Security Ticker: Warning! Surprise spam trojan on Facebook
(Thu, 20 Jan 2011 00:00:00 GMT)
Emsisoft Security Ticker: Warning! Surprise spam trojan on Facebook

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Emsisoft Anti-Malware 5.1 available - Now for Servers too!
(Fri, 10 Dec 2010 00:00:00 GMT)
Emsisoft Anti-Malware 5.1 available - now for Windows Servers too! Immediate protection after booting; Email notification; File Guard protection and auto-updates for Server

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Free Online Scanner for your Homepage: Emsisoft Web Malware Scan
(Tue, 05 Oct 2010 00:00:00 GMT)
Free Online Scanner for your Homepage: Emsisoft Web Malware Scan

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HiJackFree 4.5 released - Emsisoft Anti-Malware receives VB100 Award!
(Tue, 21 Sep 2010 00:00:00 GMT)
Emsisoft HiJackFree 4.5 released - Emsisoft Anti-Malware receives VB100 Award!

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Online Armor Firewall 4.5 now with 64 bit support
(Sun, 29 Aug 2010 00:00:00 GMT)
Online Armor Firewall 4.5 now with 64 bit support

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Brand new: Emsisoft Emergency Kit 1.0 published!
(Tue, 24 Aug 2010 00:00:00 GMT)
Brand new: Emsisoft Emergency Kit 1.0 published!

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Mamutu 3.0 with full x64 and Windows 7 support released!
(Wed, 21 Jul 2010 00:00:00 GMT)
Complete x64 / Windows 7 support. New malicious behavior is detected. Hundreds of detail improvements for even less false alerts and a better detection. Improved user guidance.

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Backgrounds of the current Twitter Spam mails increase
(Sat, 17 Jul 2010 00:00:00 GMT)
Backgrounds of the current Twitter Spam mails increase

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Emsisoft acquires Online Armor!
(Thu, 01 Jul 2010 00:00:00 GMT)
Emsisoft acquires Online Armor! - Emsisoft Mamutu 3.0 public Beta started - Our software recommendation: Sticky Password

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Rogue Security Software – Evolution, Protection and Awareness
(Sun, 30 May 2010 00:00:00 GMT)
Internet has come of age, and with it malicious software and related infections. Viruses, Trojans and advertising software and popups have been there and the numbers have increased with time. With the advent of new century, especially in last 5 years, there has been an introduction to newer types of malicious software, namely spywares and rogue security software.

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New Anti-Malware 5.0 tutorial available
(Sat, 22 May 2010 00:00:00 GMT)
These instructions for Emsisoft Anti-Malware relate to software version 5.0 and provide an easy to understand explanation of how to install and configure Emsisoft Anti-Malware.

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Emsisoft Anti-Malware 5.0 released!
(Mon, 10 May 2010 00:00:00 GMT)
After extensive Beta testing and without the previous "a-squared" in the name: Emsisoft Anti-Malware 5.0 is here. This anti-virus suite has won many awards and uses two scanners, a behavioral analysis module and a surfing protection module to protect Windows PCs. The new version is fully x64 compatible, drastically simplifies the user interface and is now even more suitable for PC beginners looking for a high quality security solution. A new feature of Anti-Malware 5.0 is a file guard that scans files when they are downloaded or accessed, which advances the product to a full anti-virus system.

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Important preliminary info on Anti-Malware 5.0: Name change
(Mon, 12 Apr 2010 00:00:00 GMT)
Important preliminary information on Anti-Malware 5.0: Name change Emsisoft Anti-Malware - New Freeware mode - a-squared Free becomes the Emsisoft Emergency Kit

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Emsisoft for business: Update-Proxy, Helpdesk Scanner, Commandline Scanner
(Fri, 12 Mar 2010 00:00:00 GMT)
Security solutions for companies: Anti-Malware Update-Proxy - Helpdesk Scanner - Commandline Scanner

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Anti-Malware 5.0 beta is out - Anti-virus of the year 2009 award!
(Thu, 25 Feb 2010 00:00:00 GMT)
Anti-Malware 5.0 beta is out - Anti-virus of the year 2009 award!

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New on the web: a-squared Anti-Malware video tutorials
(Fri, 08 Jan 2010 00:00:00 GMT)
New on the web: a-squared Anti-Malware video tutorials

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New portable cloud-scanner: MalAware 1.0
(Thu, 03 Dec 2009 00:00:00 GMT)
Brand new out of the Emsi Software labs: The basic idea behind MalAware was to create build the smallest possible (1 mb) and the fastest possible malware scanner (scan in less than 1 minute) that will only provide an indication of whether a PC is infected with malware or not.

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The Epsilon Award - we are the winner!
(Sat, 28 Nov 2009 00:00:00 GMT)
Warning of the new Russian Connection: Million dollar hoax from the Kremlin! The Epsilon Award - we are the winner! Our freeware tip: MalAware 1.0!

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